Shipping policy

Shipping Policy

Last Updated: 15 October 2025

At Threads of Gulab, every piece is thoughtfully handcrafted by skilled artisans in Jaipur, India. As each order is made to order, shipping timelines may differ slightly from mass-produced retail brands.

1. Order Processing Time

  • All products are made to order

  • Standard processing time: 10–15 working days before dispatch

  • During peak seasons or high order volumes, processing times may extend slightly. Customers will be informed in such cases.

  • Orders are processed Monday to Saturday, excluding public holidays.

2. Domestic Shipping (India)

  • Orders are shipped via trusted courier partners such as Blue Dart, Delhivery, or India Post.

  • Estimated delivery time after dispatch: 3–7 working days, depending on location.

  • A tracking link will be shared via email once the order is shipped.

3. International Shipping

  • We ship worldwide from Jaipur, India.

  • Estimated delivery time after dispatch: 7–21 business days, depending on destination and customs clearance.

  • International orders may be subject to customs duties, import taxes, or fees, which are the responsibility of the customer.

  • These charges vary by country and are not controlled by Threads of Gulab.

4. Shipping Charges

  • Domestic (India):
    Free shipping on prepaid orders above ₹3,000.
    A flat shipping fee applies to orders below this amount and is shown at checkout.

  • International:
    Shipping charges are calculated at checkout based on destination and package weight.

5. Order Tracking & Delivery

  • Once dispatched, customers will receive a tracking number via email.

  • Please ensure that the shipping address and contact details are accurate at checkout.

  • Threads of Gulab is not responsible for delivery failures due to incorrect or incomplete information.

  • If a shipment is returned due to unsuccessful delivery attempts, reshipping charges may apply.

6. Delays & Exceptions

While we strive to meet all estimated timelines, delays may occur due to circumstances beyond our control, including:

  • Weather conditions or natural events

  • Customs inspections (international orders)

  • Courier or logistics network disruptions

In such cases, we will keep customers informed and provide assistance where possible.

7. Damaged or Lost Shipments

If your order:

  • Arrives damaged, or

  • Does not arrive within the expected delivery timeframe

Please contact us within 7 working days of delivery (or expected delivery date) with:

  • Your order number

  • Clear unboxing photos or videos

We will investigate the issue with our shipping partners and work toward a suitable resolution.

Contact Information

📍 Threads of Gulab (Aurawish Naturals)
Jaipur, Rajasthan, India
📧 support@threadsofgulab.com
📱 Instagram: @threadsofgulab